Senior Lead - Administration

RuralShores is looking for a proactive and experienced Senior Lead – Administration to oversee administration, facilities, and infrastructure management at our Bagepalli Delivery Centre. The role is critical in ensuring a safe, efficient, and employee-friendly workplace that supports our growing operations across day and night shifts. The ideal candidate should have strong exposure to facility management, electrical systems, vendor management, and statutory compliance while driving operational excellence and cost efficiency.

Senior Lead - IT

We are looking for an experienced and hands-on Senior Lead – System & Network Engineer to manage and support IT infrastructure, network systems, and end-user technology operations at our Dhawalgaon location. The role will be responsible for ensuring high availability of IT systems, maintaining secure and efficient network environments, supporting business-critical applications, and driving seamless technology operations across the site. The incumbent will work closely with internal stakeholders and external vendors to ensure uninterrupted IT support, infrastructure reliability, and adherence to organizational IT standards and security practices.

Team Lead - Service Delivery

Lead a team of Telecallers supporting large-scale candidate outreach and interview scheduling operations. Drive team performance, quality interactions, productivity targets, and client satisfaction.

Team Lead - Service Delivery

We are looking for a Team Lead to manage a team of Telecallers supporting a large-scale candidate outreach and interview scheduling process for gig workforce hiring.

Assistant Manager - Service Delivery

Lead end-to-end US Mortgage Title Services operations, ensuring delivery excellence, client satisfaction, and achievement of quality, productivity, and compliance objectives.

Team Lead - Service Delivery

Lead a team of Title Process Executives supporting US Mortgage Title Services operations. Drive productivity, quality, compliance, and team performance while ensuring timely delivery as per client requirements.

Senior Executive - Training

We are looking for an energetic and result-oriented Senior Executive – Training to support our insurance process at Jaleswar, Odisha. The role focuses on training delivery, capability building, and continuous performance improvement.

Team Lead - Service Delivery

We are looking for an Operational Excellence Lead who thrives on solving complex operational challenges and driving measurable business impact. The role focuses on streamlining processes, improving efficiency, and building scalable operational systems.

Team Lead - Service Delivery

We are looking for a dynamic and performance-driven Team Lead – Service Delivery to lead our Insurance voice process at Jaleswar, Odisha. The role involves managing team performance, driving operational excellence, ensuring service delivery targets are consistently met, and creating a high-performing work environment. Candidates with strong people management skills, process knowledge, and experience in handling customer service operations will be preferred.

Senior Lead - IT

We are looking for an experienced and hands-on Senior Lead – System & Network Engineer to manage and support IT infrastructure, network systems, and end-user technology operations at our Bhiloda location. The role will be responsible for ensuring high availability of IT systems, maintaining secure and efficient network environments, supporting business-critical applications, and driving seamless technology operations across the site. The incumbent will work closely with internal stakeholders and external vendors to ensure uninterrupted IT support, infrastructure reliability, and adherence to organizational IT standards and security practices.

Senior Lead - Quality

We are seeking a dynamic and experienced Lead – Quality to oversee the Quality function for our Insurance voice process at Bhiloda, Gujarat. The incumbent will be responsible for leading a team of quality analysts, driving quality governance, implementing best practices, and enabling continuous improvement to ensure superior customer experience and process excellence.

Senior Executive - Quality

We are looking for a motivated and detail-oriented Senior Executive – Quality to support our Insurance voice process, ensuring adherence to quality standards and driving continuous improvement initiatives.

Assistant Manager - Projects

We are looking for an experienced Assistant Manager – Projects to manage and drive end-to-end mystery audit projects across Tier 1 and Tier 2 locations. The role involves conducting store and promoter audits, analysing audit findings, preparing MIS reports and dashboards, and coordinating with operations, training, and client teams to ensure continuous improvement and process excellence.

Lead - Quality

Oversee the Quality function for our E-commerce voice process, leading a team of quality analysts, driving quality governance, implementing best practices, and enabling continuous improvement.

Assistant Manager - Quality

Oversee the Quality function for our E-commerce voice & chat process, leading a team of quality analysts, driving quality governance, and implementing best practices.

Team Lead - Service Delivery

Team Lead - Service Delivery

Manage and drive performance for our E-commerce voice process, leading a team of customer support agents and ensuring SLA adherence.

Senior Executive - Quality

Training & Field Supervisor

Oversee end-to-end field activities, training delivery, and learning processes within assigned districts. Provide continuous guidance, counselling, and support to promoters to ensure smooth execution of field tasks.

Senior Executive - IT

Provide end-user technical support and ensure smooth functioning of IT systems, hardware, and software. Responsible for installation, maintenance, troubleshooting, and ensuring compliance with IT standards and security protocols across organization.