Leadership at RuralShores

Purpose-led leaders.
Enterprise-scale impact.

Meet the people combining deep industry experience with a shared commitment to inclusive growth, operational excellence and rural transformation.

Meet our leadership

Our Board

Our board combines deep industry expertise with a shared commitment to transforming rural communities through sustainable business practices and social impact.

Executive Team

Our executive team blends deep industry expertise with a shared commitment to rural impact and enterprise-grade outcomes.

K. Sathyanarayana

K. Sathyanarayana

Chief Operating Officer

K. Sathyanarayana is a leader with over three decades of experience across the automobile, IT, consumer goods, and services industries. He brings deep expertise in customer support, supply chain, and sales operations, with 18+ years in leadership roles driving operational excellence, process transformation, and digitalization. Known for disciplined execution and delivery excellence, Sathyanarayana has built and led high-performing, multicultural teams across global markets, consistently delivering measurable business outcomes.

He is also passionate about volunteering, especially in the area of eliminating child malnutrition, as he believes that investing in the health and nutrition of children is an investment in the future strength of society. His recognitions include the Change Maker Award (Bharati Foundation, FY23), the Fearless Leader Award (HP Foundation, 2021), and the Global Customer Support Leadership Award (HP, 2021).

โœจ Areas of Expertise

Strategic leadership & business transformation Operational Excellence & Cost optimization Digitalization & AI Total Customer Experience Continuous Improvement

๐Ÿ“ Key Roles & Experience

  • Leadership roles at TVS Motors and HP

๐ŸŽ“Education & Certifications

Masterโ€™s in Economics, University of Madras, Tamil Nadu

Lean Sigma, Green Belt Certification

Maharaja Gokulavasan portrait

Maharaja Gokulavasan

EVP and Market Unit Head (Digital & Practices)

A Loyola College (Chennai) alumnus with 34 years of experience, Maharaja has led operations in Ashok Leyland Finance, Karur Vysya Bank, IDBI Bank, HDFC Bank, TCS and Standard Chartered Scope International (20 years). Drawn by RuralShoresโ€™ mission, he joined in 2009 at the startup stage and has spent 14+ years delivering BPO & KPO services for strategic clients, while previously overseeing Service Excellence and Corporate Functions (HR, Finance, IT, Admin).

โœจ Areas of Expertise

BPO & KPO Delivery Banking & Financial Services Service Excellence Corporate Functions Operations

๐Ÿ“ Key Roles & Experience

  • Leadership roles - Ashok Leyland Finance, KVB, IDBI, HDFC Bank
  • Senior roles - Tata Consultancy Services; Standard Chartered Scope International
  • Executive Vice President - RuralShores (BPO & KPO delivery for strategic clients)
  • Led Service Excellence & Corporate Functions - HR, Finance, IT, Admin

๐ŸŽ“ Education

Bachelorโ€™s - Loyola College, Chennai.

Prem Aiyappa

Prem Aiyappa

SVP and Market Unit Head (Agriculture & Fintech)

Prem Aiyappa has over 25 years of expertise in client engagement and delivery across domestic and international processes. With 15 years at RuralShores, he has grown from managing a center to heading service delivery for key accounts. His background in rural development fuels his understanding of the rural workforce.

โœจ Areas of Expertise

Client Engagement & Service Delivery Rural Workforce Development Account Management Process Optimization

๐Ÿ“ Key Roles & Experience

  • Service Delivery leadership at RuralShores
  • Client-facing roles across domestic and international processes
  • Specialized in agriculture-linked workforce management

๐ŸŽ“ Education

MBA - Welingkar Institute of Management

Shobhit Sharma

Shobhit Sharma

SVP Sales

Shobhit Sharma is a visionary leader with 20+ years of experience in strategy, operations, HR, and social impact across India and the US. He has led large P&Ls, business transformations, and mission-driven ventures, balancing strong business acumen with empathy. His purpose-driven approach continues to create lasting organizational and community impact.

โœจ Areas of Expertise

Strategy & Business Transformation HR & Organizational Development Social Impact & Community Building Purpose-driven Leadership

๐Ÿ“ Key Roles & Experience

  • Leadership roles in corporates and startups in India and the US
  • P&L ownership across mission-driven ventures
  • Transformational leadership in social enterprises

๐ŸŽ“ Education

Bachelor of Commerce - Delhi University

Rajesh Tiwari

Rajesh Tiwari

Vice President and Market Unit Head (Retail & eCommerce)

Rajesh Tiwari brings 20+ years of experience in managing BPO operations across E-commerce, Telecom, and Healthcare. With expertise in operations, training, quality, and project management, he has consistently optimized customer experience and business performance. At RuralShores, he continues to drive process excellence, efficiency, and sustainable growth through people-centric leadership.

โœจ Areas of Expertise

BPO Operations Management Customer Experience Optimization Process Excellence & Project Management Team Building & Leadership Development

๐Ÿ“ Key Roles & Experience

  • Leadership roles at Digital โ€“ Operations & Process Excellence
  • Senior management at Aegis (now Startek) โ€“ Customer Experience & Training
  • Early career at Finedge โ€“ BPO Operations (2004 onward)

๐ŸŽ“ Education

Bachelor or Arts - IGNOU

Raj Kumar Daheriya

Raj Kumar Daheriya

AVP and Market Unit Head (Insurance)

Raj Kumar Daheriya, an MBA from Sri Sathya Sai Institute of Higher Learning, has over 15 years with RuralShores since its inception. He leads the Insurance vertical, driving operational excellence, elevating customer experience, and delivering consistent value with deep knowledge of the companyโ€™s operations, culture, and processes.

โœจ Areas of Expertise

Service Delivery & Operations Insurance Domain Management Client Relationship & Customer Experience Organizational Development

๐Ÿ“ Key Roles & Experience

  • Service Delivery Leadership at RuralShores (15+ years)
  • Early career contributions across multiple departments at RuralShores
  • Foundational experience in scaling organizational processes (since inception)

๐ŸŽ“ Education

MBA - Sri Sathya Sai Institute of Higher Learning, Puttaparthi

Ravindra Satyanarayana

Ravindra Satyanarayana

Strategic Advisor โ€“ Generative AI & Digital Transformation

Ravindra Satyanarayana (Ravi) is a technology leader and advisor specializing in Generative AI and delivery excellence. As Strategic Advisor to RuralShoresโ€™ GenAI Studio and Lab, he drives scalable AI initiatives that empower rural talent and enable business transformation. With 25+ years of global experience, Ravi integrates AI, automation, and data-driven practices to enhance delivery and social impact.

โœจ Areas of Expertise

Generative AI Adoption & Agentic Platforms AI-Enabled Workforce Development Delivery Excellence & Engineering Transformation Platform Architecture & Automation Responsible AI & Governance Strategic Partnership & GTM Enablement

๐Ÿ“ Key Roles & Experience

  • Senior Vice President โ€“ Global Delivery Excellence & GenAI Adoption, Infogain
  • Co-founder & Chief Operating Officer, Silicus Technologies (acquired by Infogain)
  • Strategic Advisor on AI and Engineering Transformation to multiple enterprises and startups
  • Architect and Advisor for the RuralShores GenAI Studio & Lab initiative

๐ŸŽ“ Education

B.E. (Mechanical Engineering) โ€“ Osmania University, Hyderabad

Himansu

Himansu

AVP - Information Technology

Himansu is a seasoned technology leader with 24+ years of experience in steering IT strategy, digital transformation, and operational excellence. At RuralShores, he manages IT governance, cloud adoption, and enterprise architecture while fostering high-performance teams. His expertise ensures alignment of technology with business goals, resilience, and sustainable growth.

โœจ Areas of Expertise

IT Governance & Compliance IT Budgeting & Operations Excellence Cloud Technologies (AWS) & Enterprise Architecture IT Program Leadership & Digital Transformation Business Continuity & Disaster Recovery Microsoft 365 Ecosystem

๐Ÿ“ Key Roles & Experience

  • Leadership Roles โ€“ Hinduja Global Solutions Limited
  • Leadership Roles โ€“ Altruist Technologies Pvt. Ltd.

๐ŸŽ“ Education

MBA - Karnataka State Open University (KSOU)

Sindhu Girish

Sindhu Girish

AVP - Human Resources

Sindhu Girish brings 20+ years of expertise in talent management, workforce planning, and organizational design. She has spearheaded HR strategies driving business growth, with initiatives in recruitment, leadership development, and employee engagement. Her people-first, inclusive approach fosters transformation, operational excellence, and sustainable organizational growth.

โœจ Areas of Expertise

Talent Management & Workforce Planning Leadership Development & Employee Engagement Diversity, Inclusion & Organizational Design HR Strategy, Succession Planning & Performance Management

๐Ÿ“ Key Roles & Experience

  • Associate Vice President - HR, RuralShores (10+ years, leading HR transformation and scaling workforce)
  • HR leadership roles in prior organizations (employee relations and talent strategy)
  • Architect of progressive HR programs, grievance redressal, and employee development frameworks

๐ŸŽ“ Education

Bachelor of Science

Diploma in Human Resources, All India Council for Management Studies, Chennai

Ganesh Naidu

Ganesh Naidu

General Manager - Administration & Facilities

Ganesh Naidu, an IIM Bangalore alumnus and Armed Forces veteran, brings 20+ years of expertise in administration, IT, and operational leadership. At RuralShores, he manages Administration & Facilities, driving compliance, sustainability, and workplace excellence. His disciplined yet people-centric approach ensures resilience and team growth.

โœจ Areas of Expertise

Administration & Facilities Management Space Planning & Infrastructure Procurement Policy Architecture & Compliance Cross-functional Leadership & Mentorship

๐Ÿ“ Key Roles & Experience

  • 20+ years of distinguished service in the Indian Armed Forces (administration & IT leadership)
  • Strategic operational leadership in high-pressure defense and civilian environments

๐ŸŽ“ Education

Alumnus, Indian Institute of Management (IIM) Bangalore

Syed Hyder Mehdi

Syed Hyder Mehdi

Deputy General Manager - Quality, InfoSec & Compliance

Syed Hyder Mehdi is an accomplished IT Service Management consultant with deep expertise in ITILยฎ alignment, process training, and audit management. With a strong ITSM background, he has led ISO 20000:1 audits, quality initiatives, and continuous service improvement to strengthen compliance and service excellence.

โœจ Areas of Expertise

IT Service Management (ITSM) Consulting ITILยฎ Process Alignment & Training Quality Control & Continuous Service Improvement (CSI) Internal & External Audit Management (ISO 20000:1)

๐Ÿ“ Key Roles & Experience

  • ITSM Consultant โ€“ Advising process owners on ITILยฎ alignment
  • ITSM Process Trainer โ€“ Conducting training for new joiners
  • Audit Leader โ€“ Managing internal, third-party, and ISO 20000:1 audits

๐ŸŽ“ Education

Certified in ITILยฎ; ISO standards lead-audit experience

Vijay Krishna

Vijay Krishna

Deputy General Manager - Finance & Legal

Vijay Krishna is a finance professional specializing in Accounts Payable with a focus on reporting and compliance. As a Finance Manager โ€“ Reporting, he leads AP reporting workflows across monthly and year-end cycles, ensuring accurate, timely close and clear stakeholder visibility. He brings strong hands-on expertise with Oracle ERP and applies IFRS accounting principles to drive consistency, control, and high-quality financial outcomes within the telecom industry.

โœจ Areas of Expertise

Financial Accounting Generally Accepted Accounting Principles (GAAP) Statutory Accounting Principles (SAP) Year-End Close Process

๐Ÿ“ Key Roles & Experience

  • Manager โ€“ Bharti Airtel
  • Assistant Manager โ€“ Finance, Bharti Airtel
  • Finance Manager โ€“ Bharti Airtel

๐ŸŽ“ Education

MBA - Symbiosis Institute of Management Studies